qiqi FAQ
Users accessing qiqi ask questions across several core areas: how to set up an account, how deposits and withdrawals work, what game rules apply, and how to keep their account secure. Our FAQ addresses the most common inquiries so you can understand our platform's mechanics, payment flow, and account management without delay.
This page answers practical questions about account registration, KYC verification, deposit methods, withdrawal timelines, game categories, and security practices. If your question is not covered here, our support team is available to help. For detailed policy information, refer to our Terms and Conditions and Legal Notice
We recommend reading this FAQ before creating an account on qiqi. Understanding our deposit and withdrawal process, payment partner requirements, and account eligibility rules will help you avoid delays during verification or transaction processing. If you encounter an issue not addressed here, contact our support team using the channels listed in your account settings.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery, account eligibility
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
- Game rules and marketsfootball betting, live-dealer tables, slots, esports, and tournament coverage
- Security and account careaccount protection, multi-account policy, support languages, and jurisdiction notice
Read the answers below to find information about account setup, payments, game rules, and account management on qiqi. If you need further assistance, contact our support team.
Account and registration
qiqi is available only in jurisdictions where local law permits online gaming. We do not offer our services in territories where online wagering is prohibited by statute or regulation. Users in supported regions — including Jakarta, Surabaya, Bandung, and Medan — may access qiqi subject to their local laws. During account creation, we verify your jurisdiction through KYC documentation. If we detect residency in a prohibited jurisdiction, your account will be suspended. Users are solely responsible for verifying that their access to qiqi complies with their own jurisdiction's laws.
No. Each user may maintain only one active account on qiqi. Creating multiple accounts to circumvent account preferences, bonus restrictions, or account suspension is prohibited and will result in immediate termination of all linked accounts and forfeiture of balances. We detect multi-accounting through device fingerprinting, payment method analysis, and KYC cross-referencing. If you suspect your account has been compromised or if you need to close your account, contact our support team immediately.
No. Each user may maintain only one active account on qiqi. Creating multiple accounts to circumvent account preferences, bonus restrictions, or account suspension is prohibited and will result in immediate termination of all linked accounts and forfeiture of balances. We detect multi-accounting through device fingerprinting, payment method analysis, and KYC cross-referencing. If you suspect your account has been compromised or if you need to close your account, contact our support team immediately.
Payments and transactions
qiqi supports deposits via eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Each payment partner sets its own minimum and maximum transaction limits. We do not publish fixed deposit ranges because limits vary by payment method and may change seasonally — for example, during Idul Fitri or Idul Adha, some partners may adjust their thresholds. When you initiate a deposit on qiqi, the platform displays the current limits for your chosen payment method. If you encounter a limit error, try an alternative payment method or contact our support team.
To deposit via e-wallet, mobile banking, or local payment on qiqi, log in to your account, navigate to the deposit section, and select your preferred payment method. You will be redirected to the payment partner's app or web interface to authorize the transaction. Once you confirm the payment, the funds are transferred to your qiqi balance. Deposits via online payment, e-wallet, and mobile banking typically complete within minutes. Your transaction history is recorded in your qiqi account dashboard. If a deposit fails, check your payment app balance and try again, or contact our support team with your transaction reference number.
Promotion codes on qiqi are entered during account creation or in your account settings under the "Promotions" or "Bonus" section. If you have a valid code, enter it in the designated field and click "Apply." The promotion will be credited to your account if the code is active and you meet the eligibility requirements. Codes may expire or have usage limits. If a code is rejected, verify that you have entered it correctly and that it has not already been used on your account. For questions about specific promotions, contact our support team.
Game rules and markets
qiqi offers multiple game categories: live-dealer tables including blackjack, roulette, baccarat, and Dragon Tiger from multi-camera studios; slot games such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways; sports betting on football tournaments including Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League; esports markets covering Mobile Legends, Free Fire, and PUBG Mobile; and additional markets for MotoGP and badminton. Each category has its own rules and payout structure. Review the rules for any game before placing activity.
Security and account care
You can adjust account preferences — including email notifications, push notifications on mobile, and language settings — in your account settings on qiqi. To pause activity temporarily, you may request account suspension through our support team. Suspension is reversible; you can request reactivation at any time. Account suspension does not affect your balance or transaction history. If you wish to close your account permanently, contact our support team with your request. Permanent closure is irreversible and may take several business days to process.
Our qiqi support team handles inquiries in English. You can reach support via live chat in your account dashboard, email, or in-app help. Response times vary depending on inquiry volume and complexity. For account-critical issues such as login problems, KYC verification delays, or withdrawal holds, contact support immediately with your account username and a detailed description of the issue. Provide any relevant transaction IDs or reference numbers to help our team investigate faster.