qiqi Terms of Use

These terms govern your use of qiqi and your participation in our gaming services. When you join qiqi, you agree to the conditions outlined here — covering account creation, deposit and withdrawal procedures, bonus eligibility, dispute resolution, and our jurisdiction-restricted access policy. We enforce these terms consistently across all users and all supported regions.

Our qiqi platform operates under strict data protection and account verification standards. Every account opening requires identity verification (KYC), every deposit flows through transparent payment confirmation, and every withdrawal undergoes compliance review. We detail these processes below so you understand exactly how we handle your account, your funds, and your personal information.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

Account Opening and Verification on qiqi

When you create a qiqi account, we require a valid email address or phone number, a secure password, and basic personal information. We do not activate your account for deposits or withdrawals until you complete our KYC verification process. This process requires you to upload a government-issued identity document (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or rental agreement dated within the last three months).

We review all KYC submissions within one business day. If your documents are clear and match your account details, we approve your account immediately. If we need clarification, we contact you through your registered email or phone number. We do not share your identity documents with third parties outside our compliance team. Your data is encrypted and stored securely on our qiqi servers, accessible only to authorized personnel for verification and regulatory purposes.

Our qiqi deposit policy

We accept deposits through eight major Indonesian payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. When you initiate a deposit on qiqi, we generate a unique payment reference or Virtual Account number tied to your account. You transfer funds to this reference, and our system matches the incoming payment to your account automatically.

E-wallet deposits (mobile banking, local payment, online payment, e-wallet, mobile banking) typically confirm within seconds. local payment and Virtual Account transfers may take a few minutes depending on your bank's processing speed. Once we confirm receipt, your qiqi balance updates immediately, and you can access our live-dealer tables, slot games, esports markets, and other features without delay. We do not charge deposit fees. We do not hold deposits pending additional verification unless we detect unusual activity — in which case we contact you directly.

Withdrawal requests and our review process

To withdraw funds from qiqi, submit a withdrawal request through your account dashboard. Specify the amount and your preferred payment method (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet). Our compliance team reviews every withdrawal to confirm your account is verified, the amount does not exceed your balance, and the request complies with our anti-fraud policies. This review typically completes within standard business hours.

Once approved, we initiate the transfer to your registered payment account. E-wallet transfers (mobile banking, local payment, online payment, e-wallet, mobile banking) often complete within minutes; bank transfers may take one to two business days depending on interbank processing. We do not charge withdrawal fees. If your withdrawal is delayed, we notify you through your account dashboard and provide a reference number for tracking. During high-traffic periods — such as Liga 1 finals, Piala Indonesia matches, or Piala AFF events — processing may queue, but we maintain fair, first-in-first-out ordering.

Our qiqi Bonus Terms and Dispute Resolution

We occasionally offer promotional bonuses to new and existing qiqi users. Any bonus offer is subject to specific terms — including minimum deposit amounts, wagering requirements, game restrictions, and expiration dates. We display these terms clearly when you claim a bonus. Bonuses are not withdrawable as cash; they are account credits that must be wagered according to the stated conditions before any resulting balance can be withdrawn. If you have questions about a specific bonus, contact our support team through the in-app help section or email.

If you believe we have made an error in your account balance, bonus calculation, or withdrawal processing, contact us immediately. We investigate all disputes within five business days and respond with our findings. If we find an error in our favor, we correct it and notify you. If we find an error in your favor, we credit your account. If we cannot resolve the dispute, we escalate it to our compliance manager for final review. We keep records of all disputes and resolutions for your reference.

Jurisdiction and service availability on qiqi

Our qiqi services are available only in jurisdictions where online gaming is permitted by local law. We do not knowingly offer our services to users in jurisdictions where such services are prohibited. Users are solely responsible for verifying that their access to and use of qiqi complies with their own jurisdiction's laws and regulations. We reserve the right to restrict or terminate access to users in prohibited jurisdictions without notice or refund.

If you access qiqi from Jakarta, Surabaya, Bandung, Medan, or any other supported region, you confirm that you are of legal age in your jurisdiction and that your use complies with local law. We do not offer our services to minors. If we discover that an account belongs to a minor, we suspend the account immediately and forfeit any balance.

Account security and password management

You are responsible for maintaining the confidentiality of your qiqi password. We recommend using a strong, unique password and changing it regularly. If you suspect your password has been compromised, reset it immediately from the login screen. We will send a reset code or link to your registered email or phone number. After you reset your password, all previous sessions are invalidated, and you must log in again on all devices.

We are not liable for unauthorized access to your account if you have shared your password, logged in ona shared device without logging out, or failed to enable security features. We undertake to protect your account data using industry-standard encryption and access controls. However, no security system is completely impenetrable. If you notice suspicious activity on your qiqi account, report it to our support team immediately.

Prohibited conduct on qiqi

We prohibit the following conduct on qiqi: creating multiple accounts to circumvent limits or bonuses, using automated tools or bots to access our platform, sharing your account with other users, depositing funds from third-party payment accounts not registered in your name, and attempting to manipulate game outcomes or exploit technical vulnerabilities. Violation of these rules may result in account suspension, forfeiture of balance, and permanent ban from qiqi.

We reserve the right to investigate any account we suspect of violating these terms. If we find evidence of prohibited conduct, we notify you and take appropriate action. We do not refund balances forfeited due to rule violations. Our decision is final and not subject to appeal.

Changes to our qiqi terms

We may update these terms at any time. We notify all users of material changes via email or in-app notification at least 14 days before the change takes effect. Your continued use of qiqi after the notification period constitutes acceptance of the updated terms. If you do not agree with the changes, you may close your account and request a withdrawal of your remaining balance.

By using qiqi, you acknowledge that you have read, understood, and agree to these terms. If you have questions about any aspect of our terms, contact our support team. We are committed to operating qiqi transparently and fairly for all users across all supported jurisdictions.

Related pages on qiqi